STORE POLICY
CUSTOMER CARE
At Bagonya, our customers are at the heart of everything we do. We are committed to delivering not just beautifully handcrafted crochet pieces, but also an experience defined by care, respect, and reliability.
From the moment you browse our collection to the day your order arrives — and beyond — our team is here to support you. We take pride in clear communication, timely responses, and a genuine desire to ensure your satisfaction with every purchase.
If you have questions, concerns, or need assistance with your order, our customer care team is always ready to help. Whether it’s custom requests, sizing guidance, or post-purchase support, we strive to provide thoughtful and attentive service every step of the way.
Your happiness means the world to us, and we’re here to make sure every interaction with Bagonya feels personal, professional, and positive.
PRIVACY & SAFETY
At Bagonya, your trust means everything to us. We are fully committed to protecting your personal information and ensuring that your shopping experience is safe, secure, and confidential.
All personal data collected through our website — including your name, contact information, and payment details — is used solely for order processing, communication, and service improvement. We do not share, sell, or disclose your information to third parties without your explicit consent.
Our website is secured with industry-standard encryption technology to protect your data during transactions and interactions. We continuously monitor and update our systems to safeguard your privacy and maintain the highest levels of online security.
We respect your right to privacy and are transparent about how your information is used. If you have any questions or concerns about your data, our customer care team is here to assist you at any time.
With Bagonya, you can shop with confidence — knowing that your privacy and safety are always our top priority.
WHOLESALE INQUIRIES
Thank you for your interest in partnering with Bagonya. We are proud to offer beautifully handcrafted crochet products that blend artistry with quality — perfect for boutiques, concept stores, gift shops, and curated marketplaces.
If you are a retailer or distributor interested in carrying our products, we would love to hear from you. We offer competitive wholesale pricing, low minimum order quantities, and flexible options tailored to your business needs.
Each Bagonya piece is handmade with care and designed to bring warmth, charm, and authenticity to your customers. We are committed to building strong, lasting partnerships and providing excellent service every step of the way.
To learn more or request our wholesale catalog, please contact us at info@bagonya.co.uk
We look forward to working with you and growing together.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL